Frequently Asked Questions
How long will it take for my products to arrive after placing my order?
Because we work with large distributors for our products, we are only able to ship Monday through Thursday. Generally, your product should arrive within 3 business days of placing the order.
What is the minimum dollar amount per order?
We require you to order at least $70 worth of products.
What is the typical amount of sashimi 1 person can eat in a sitting?
A person typically does not consume more than ½ pound of sashimi.
What should I do once the package arrives?
All our products are shipped frozen. If you are not planning to consume them in the next day after receiving, place your products in the freezer immediately.
Isn't the fresh sashimi at my local store more fresh than your frozen products?
Yes, fresh sashimi caught and consumed the same day is the best quality. However, this is rarely the case. Most likely the sashimi from your local store was previously frozen.
Why does it take so long to ship my product?
View our shipping information for more details.
How long can I keep my Super Frozen tuna in the freezer?
Our Super Frozen tuna are kept at -76F. While in transit, we keep your products very cool by using dry ice. However, as soon as you place your products in your home freezer (0 to -10F) it is significantly warmer. We recommend that you enjoy your Super Frozen tuna within 3 days of receiving it, and definitely no more than 2 weeks after it arrives at your door. The color will change if you keep it in the freezer for more than 2 weeks, as we do not use any preservatives.
After I defrost, how long can I keep the sashimi?
After defrost, if properly refrigerated you can keep the sashimi in your fridge for 2 days. We highly recommend for the sashimi to be consumed within 24 hours after defrost.
When the fish arrived, they are already defrosted. What should I do?
When we ship the products to you, we pack enough dry ice to keep the fish frozen even in the case when the shipment is delayed. However, if the fish are defrosted when you receive them, please take a picture and email it to [email protected] We'll re-ship you the products after receiving the product image(s) from you.
How much seafood is it safe to consume for pregnant and nursing women?
By following these three recommendations for selecting and eating fish or shellfish, women and young children will receive the benefits of eating fish and shellfish and be confident that they have reduced their exposure to the harmful effects of mercury.
Do not eat Shark, Swordfish, King Mackerel, or Tilefish because they contain high levels of mercury. Eat up to 12 ounces (2 average meals) a week of a variety of fish and shellfish that are lower in mercury. Five of the most commonly eaten fish that are low in mercury are shrimp, canned light tuna, salmon, pollock, and catfish.
Another commonly eaten fish, albacore ("white") tuna has more mercury than canned light tuna. So, when choosing your two meals of fish and shellfish, you may eat up to 6 ounces (one average meal) of albacore tuna per week. Check local advisories about the safety of fish caught by family and friends in your local lakes, rivers, and coastal areas. If no advice is available, eat up to 6 ounces (one average meal) per week of fish you catch from local waters, but don't consume any other fish during that week.
Follow these same recommendations when feeding fish and shellfish to your young child, but serve smaller portions. For more info please visit EPA.